Shipping Policy

Once your order is successfully placed:

• The order will be confirmed after successful payment verification or COD confirmation.
• Orders are generally processed within 1–3 business days.
• After processing, the order will be assigned to an appropriate courier partner through Shiprocket.
• Once the shipment is picked up, tracking details will be generated and shared with you.
• Delivery timelines begin from the date the shipment is picked up by the courier partner.

Orders placed on Sundays or public holidays may be processed on the next working day.

AJISTYLZ uses Shiprocket's logistics platform to manage shipping and courier services.

Depending on the delivery location, package weight, service availability, and other operational factors, Shiprocket may assign the shipment to an appropriate courier partner. The courier partner may vary from order to order.

AJISTYLZ does not guarantee a specific courier company for a particular order.

Estimated delivery timelines are generally:

These are estimated timelines and are not guaranteed delivery dates. Delivery may take longer because of:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• Festivals and peak sale periods
• Transportation disruptions
• Incorrect address details
• Remote location restrictions
• Government restrictions
• Other circumstances beyond our control

Shipping charges may be calculated based on factors such as:

• Delivery PIN code
• Package weight
• Package dimensions
• Shipping method
• Courier availability
• Delivery location

The applicable shipping charge, if any, will be displayed during checkout before the order is placed.

AJISTYLZ may provide free shipping during selected promotional campaigns or for eligible orders.

For prepaid orders:

• Payment must be successfully completed before the order is processed.
• The order will be processed after payment confirmation.
• The shipment will be handed over to the courier partner through Shiprocket.
• Tracking information will be provided after shipment processing/pickup.

If a prepaid order is cancelled or approved for a refund according to our Return & Refund Policy, the eligible refund amount will be processed according to that policy.

After your order is shipped, tracking information will be made available through the tracking system. Customers can use the tracking details provided by AJISTYLZ to check shipment status.

Typical tracking stages may include:

Tracking updates are provided by the courier partner and may sometimes take time to update.

The courier partner may make multiple delivery attempts depending on its operational policy. Customers are requested to:

• Keep their phone number active.
• Answer calls from the courier delivery agent.
• Ensure someone is available to receive the package.
• Provide correct address and PIN code information.

If the customer is unavailable during delivery attempts, the shipment may be rescheduled or returned to AJISTYLZ.

If an order cannot be delivered and is returned to AJISTYLZ, it may be classified as RTO (Return to Origin). RTO may occur because of:

• Customer refusing delivery
• Customer unavailable during delivery attempts
• Incorrect or incomplete address
• Incorrect PIN code
• Customer not responding to courier calls
• Delivery area becoming non-serviceable
• Other courier-related delivery failures

If an order is returned because of reasons attributable to the customer, AJISTYLZ may deduct applicable shipping/RTO-related costs from any eligible refund, where permitted by the applicable policy and law.

To request cancellation, email us at ajistylzofficial@gmail.com. Refunds (if applicable) will be processed as per our Refund Policy and at our discretion.

Customers are requested to check the package at the time of delivery. If the package appears:

• Damaged
• Opened
• Tampered with
• Wet
• Torn
• Missing items

please take photographs/videos of the package and contact AJISTYLZ as soon as possible.

For product-related claims, customers may be required to provide an unboxing video and supporting photographs. Claims will be reviewed according to our Return & Refund Policy.

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery. Please provide:

• Order number
• Product details
• Clear photographs
• Unboxing video, if available
• Description of the issue

Our team will review the issue and coordinate with the relevant courier/logistics partner where required.

Some remote or extended-service locations may require additional delivery time. Delivery availability depends on the serviceability of the customer's PIN code through our logistics partners.

If a PIN code is not serviceable, AJISTYLZ may contact the customer for an alternative address or cancel the order where delivery cannot be arranged.

AJISTYLZ works with Shiprocket and its courier partners to deliver orders within the estimated timeframe. However, AJISTYLZ is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes
• Government restrictions
• Public holidays
• Courier operational issues
• High shipment volumes
• Incorrect customer information

We will reasonably assist customers in following up on delayed shipments.

If the tracking status indicates that a shipment may be lost or the shipment remains undelivered for an unusually long period, AJISTYLZ may raise an investigation/request with the relevant logistics partner through Shiprocket.

The resolution will depend on the investigation and applicable courier/logistics procedures. Customers should contact us with their order number and tracking information if they believe a shipment has been lost.

Shipping charges and refunds are handled according to the applicable Return & Refund Policy.

Depending on the reason for cancellation, return, failed delivery, or refund, shipping and logistics charges may or may not be refundable. Please refer to our Return & Refund Policy for complete details.

Currently, AJISTYLZ provides shipping services within India only.

International shipping is not currently available unless specifically mentioned on the website.

AJISTYLZ reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be published on this page with the updated effective date.

For questions regarding shipping, delivery, tracking, or your order, please contact us.

When contacting us regarding an order, please provide your Order ID so that we can assist you more quickly.